Global GBS Quality Manager (Makati City, PH, 1200)
Quality Assurance
Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.
What does a/an Global Quality Manager do?
The Global Quality Manager is responsible for driving quality, governance, operational excellence, and continuous improvement across the Shared Service Center. This role will establish and maintain global quality standards, performance measurement frameworks, process governance, and transformation initiatives supporting finance operations.
The successful candidate will partner with business leaders and operational teams to ensure consistent service delivery, robust controls, process standardization, and continuous improvement. The role will lead a small team of specialists focused on quality, automation, and transformation while supporting the broader evolution of the shared service organization.
Why we need you?
- Develop and maintain the Global Quality Management framework for finance shared service operations.
- Establish quality standards and monitoring processes across all in-scope finance processes.
- Lead quality reviews, process audits, root cause analyses, and corrective action plans.
- Promote a culture of continuous improvement, accountability, and operational excellence.
- Ensure adherence to internal controls, governance requirements, and process standards.
- Define, maintain, and continuously improve operational KPIs and Service Level Agreements (SLAs).
- Develop executive dashboards and performance reporting to support decision-making.
- Analyze operational performance trends and identify improvement opportunities.
- Provide regular performance updates and recommendations to senior leadership.
- Drive accountability for service quality, productivity, and customer satisfaction metrics.
- Own the governance and maintenance of Standard Operating Procedures (SOPs), process maps, and supporting documentation.
- Ensure consistent application of global process standards across teams and regions.
- Lead process harmonization and standardization initiatives.
- Establish documentation governance and periodic review cycles.
- Identify and prioritize opportunities for process optimization and automation.
- Sponsor and oversee transformation initiatives aimed at improving efficiency, controls, and customer experience.
- Apply Lean, Six Sigma, and operational excellence methodologies to drive sustainable improvements.
- Support process transitions, migrations, and organizational transformation projects as required.
- Collaborate with operational teams and IT stakeholders to identify automation opportunities.
- Oversee the automation pipeline and business case development for improvement initiatives.
- Drive adoption of digital tools, workflow solutions, analytics, and automation technologies.
- Ensure automation initiatives deliver measurable business value.
- Partner with Finance leadership, GBS leaders, business stakeholders, and process owners globally.
- Facilitate governance reviews and performance discussions with senior stakeholders.
- Serve as a trusted advisor on quality, service delivery, and continuous improvement matters.
- Directly manage 1 Automation Specialist, 1 Quality Expert, and 2 Transformation Project Managers.
- Coach and develop team members.
- Establish clear priorities and objectives.
- Build organizational capabilities in quality and continuous improvement.
- Foster collaboration across operational and functional teams.
What are our core values?
- Integrity
- Determined
- Innovative
- Collaborative
Why work at Sealed Air?
- We have a very diverse and inclusive culture.
- We invest in developing our people. You can hone your expertise and further develop your career with a global leader in packaging solutions.
- You will work with talented and creative professionals working in a collaborative environment that celebrates insatiable curiosity and diverse ideas.
If you are looking for a new challenge in a company deemed as essential service, then we want to hear from you!
Please Note: - You must have Philippines work-rights to be considered for this job. A detailed job description is available.
No contacts from recruitment agencies please.
Sealed Air does not accept unsolicited resumes from vendors (including without limitation search firms, staffing agencies, fee-based referral services and recruiting agencies) and will not pay any associated fees for unsolicited resumes presented to any employee of our company.
Any resume submitted in the absence of a recruitment agreement with an approved vendor signed by an authorized representative of Sealed Air shall be deemed the sole property of Sealed Air.
Requisition id: 57082
Relocation: No
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
*Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.
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