Customer Service Partner (Pathumthani, 13, TH, 12120)
Customer Service
Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.
Role Purpose
To work as an integral member of the Customer Service organization, to provide excellence in customer care by reducing customer effort and to move the business to a position of global strength through continuous improvement.
Job Description
- Communicate with customers and manage internal accounts on a day-to-day basis, dealing with all enquiries and queries in a helpful, proactive, and responsive manner.
- Ensure that orders are processed accurately and efficiently, and any queries are dealt with in a timely manener.
- Ensure all documentation and records are accurate, easy to access and correct.
- Work with the team to make recommendations and implement improvements to both our existing processes and for communication with customers and other department.
- Assist in the development of new products and features, working with the customer and all members of the business.
- Manage complex situations and sometimes contradictory information, to effectively solve problems by using existing procedents or procedures.
- Complete work with limited degree ot supervision.
- Act as an informal resource for colleauges with less experience.
- Use discretion to modify work practices and processes to achieve results or improve efficiency.
- Keep the department leader up to date with account progress, product and range development, and problems and issues with any area of customer services, to ensure the customer receives the best services the company can offer.
- Person in this position may:
- Manage orders or claims/ credits on multiple countries or divisions
- Be a Product / Account / Customer Expert
- Be a Local team trainer
- Be proficient in Continuous improvement
Qualifications
- Recommend 4+ years Customer Service Experience (internal/external)
- Preferably good command in English both spoken and written and good computer literacy, Internet applications including email, ERP systems (SAP)
- Has developed specialised skills in import/export or is multi-skilled in own work area
- Proficient in Project Management
- Strong analytical skills, adapt at problem solving and self-managing escalations
- Detail-oriented, self-motivated, ability to take on additional responsibilities as required and work with minimal supervision.
Requisition id: 56708
Relocation: No
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
*Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.
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