Cushioning TSR Field rep (Streetsboro, OH, US, 44241)
Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.
Job Description
What will you do as a Technical Service Representative – Automation at Sealed Air?
As a Technical Service Representative – Automation, you will provide technical support for Sealed Air’s automated packaging solutions, working directly with customers to install, commission, maintain, and repair equipment. You’ll diagnose mechanical, electrical, software, and controls-related issues, perform preventative and emergency maintenance, and help ensure reliable system performance. You’ll also build strong customer relationships, provide technical training, and identify opportunities to expand service and maintenance solutions. This role requires frequent travel to customer locations and the flexibility to support occasional nights or weekends
Responsibilities
Why do we need you?
- Install, commission, and integrate Sealed Air’s automated packaging systems at customer locations, ensuring equipment is fully operational.
- Perform preventative and emergency maintenance to resolve mechanical, electrical, software, and equipment-related issues.
- Diagnose and troubleshoot automation equipment remotely and on-site, providing timely solutions to minimize downtime.
- Calibrate and adjust machinery settings to support product quality, equipment performance, and operational efficiency.
- Train and support customers on equipment operation, maintenance, and troubleshooting best practices while serving as a key technical point of contact.
- Collaborate with leadership, engineering, and support teams to resolve customer issues and communicate opportunities for future system improvements.
- Document and manage service activities, including work orders, repairs, parts used, maintenance schedules, inventory, and customer communications.
- Identify and develop opportunities for service agreements, preventive maintenance, and other elective services while maintaining strong customer relationships.
Qualifications
What do you need to succeed?
- Strong troubleshooting and repair skills for automated packaging systems, robotics, and industrial machinery.
- Knowledge of electrical, mechanical, PLC, and control systems.
- Experience working with industrial automation equipment, including conveyors and packaging machinery.
- Ability to read and interpret electrical and mechanical schematics for troubleshooting.
- Knowledge of manufacturing safety standards and protocols.
- Strong analytical, critical-thinking, and problem-solving skills, particularly when resolving complex issues under pressure.
- Proficiency with computer tools, diagnostic systems, reporting, and service management systems.
- Strong customer-facing communication, organization, and time-management skills, with the ability to independently prioritize activities and travel to customer sites, including occasional overnight or weekend travel.
Requisition id: 56747
Relocation: No
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
*Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.
LINK1 MON1
