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Job Description

This person works full-time to meet end-user needs and is a part of the Epic Training Team. This individual will work for post-live stabilization and optimization periods, will work ad hoc with departments in need of extra Epic support. This individual works in conjunction with leadership on rounding in departments to determine additional training needed and EMR efficiency needs. This individual will serve as a liaison to the end user and application teams to assure correct training is being completed. This position will serve as one of the foundational training positions with the potential to become a certified or principal trainer as Mosaic develops a more comprehensive training program.

Responsibilities

• Training and Education to End users who need additional support after completing EUTS training.
• Ability to create thorough and complete documentation for project, intake, training, and other documentation as necessary.
• Work with department leaders for training in dashboard and reporting creation.
• Work with department leaders to create additional curricula as needed, based on identified gaps between foundation system training provided by epic and actual practice at Mosaic (Similar to Day in Life Sessions).
• Implement a 30/60/90-day checklist with new hires for all departments.
• Process TSAs for New Hire.
• Co-own New Hire Orientation and New Provider Orientation.
• Training room support.
• Manage Jira Ticketing System.
• Other duties as assigned.
  
  

Education

• H.S. Diploma - Required. - Required
• Bachelor's Degree - Healthcare, Human Resources, Business Administration, Education, or similar or a related field. - Preferred
  
  

Work Experience

• 2 Years - Experience organizing and prioritizing to meet project deadlines. - Required
• 2 Years - Experience with adult learning and development, corporate training or organizational development programs. - Preferred
• 2 Years - Experience in human relations and in written, verbal and electronic communication. - Preferred
• 2 Years - Experience with oral presentation, facilitating and conducting training. - Preferred
• Experience in Epic is preferred but not required. - Preferred
  
  

Licenses and Certifications

• Upon Hire
  
  

Travel Requirements

• Must be able to travel between various system facilities and off-site locations as needed. - Required
  
  

Qualifications

Skills and Abilities

Essential Technical/Motor Skills

• Proficient with Microsoft Products
• Understanding of Epic/Mosaic Workflows
  
  

Interpersonal Skills

• Strong communication and interpersonal skills required.
  
  

Essential Physical Requirements

Essential Mental Abilities

Essential Sensory Requirements

Exposure to Hazards

Other Skills And Abilities

• Demonstrated skill in human relations and written, verbal, and electronic communication.
• Proven skill in oral presentation and facilitation.
• Experience in organizing and prioritizing to meet project deadlines required.
  
  

About Us

Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care.

Mosaic has a wide array of benefits to meet each employee’s individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued, including concierge services, employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics and many more. When paired with compensation and recognition, it is what continues to make us the employer of choice for employees at any stage of their journey.