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Job Description

The Enterprise Financial Counselor works under the direction of leadership. Conducts financial counseling to include collection of co-pays, deductibles and payment arrangements for all Enterprise balances. Evaluates patient/guarantor for financial assistance, Cobra, and/or other 3rd party payor. Negotiates patient payment plans. Collects accounts receivable.

Responsibilities

• Personal counseling to assist patient with medical payment arrangement. Interviews patient in order to secure payment/financing of patient’s monetary responsibility.
• Interviews patient/guarantor to evaluate eligibility for Cobra, financial assistance, or other 3rd party payor for Mosaic Life Care (includes Clinic).
• Negotiates payment plans for point of service collections and past balances for Enterprise.
• Performs daily co-payment reconciliation for the Patient Access Services areas and the Financial Counseling Department.
• Evaluates patient’s credit score to determine his/her financial ability to repay debt.
• Assist patient with loan application to aid in the payment of financial responsibility.
• Communicates with Pre-Access, Care Management, and Resource Advocate staff regarding insurance eligibility.
• Provide excellent customer service to both internal and external customers.
• Performs all job duties according to HIPAA & CMS guidelines.
• Other duties as assigned
  
  

Education

• H.S. Diploma - High School Diploma or GED equivalent - Required
  
  

Work Experience

• 1 Year - Previous collection experience - Required
• PC and Word computer experience - Preferred
• Typing speed of 45 WPM preferred and 10 key by touch. - Preferred
  
  

Licenses and Certifications

• Upon Hire
  
  

Travel Requirements

• Travel to off-site locations may be required. - Required
  
  

Qualifications

Skills and Abilities

Essential Technical/Motor Skills

• Communicates clearly and concisely with all customers, uses fax, computer, printer, copier, adding machine, and telephone, good hand and eye coordination, and collating.
  
  

Interpersonal Skills

• Communicates appropriately and respectfully with everyone at all times.
• Maintains good rapport and professional relationship with staff.
• Be a team player.
• Demonstrates excellent customer service skills by maintaining friendly, courteous and helpful behaviors with everyone.
  
  

Essential Physical Requirements

• Walking, typing, operating business office equipment, stooping, crouching, and lifting.
  
  

Essential Mental Abilities

• Analyze and interpret data, comprehend and explain, assess and evaluate, organize and adapt, excellent short term and long term memory, ability to perform multiple tasks and follow system policies and procedures.
  
  

Essential Sensory Requirements

• Visually assesses reports and computer screens, hear telephone and have conversations, distinguish computer input screens.
  
  

Exposure to Hazards

Other Skills And Abilities

ABOUT US

Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care.

Mosaic has a wide array of benefits to meet each employee’s individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued, including concierge services, employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics and many more. When paired with compensation and recognition, it is what continues to make us the employer of choice for employees at any stage of their journey.