Student Accounts Specialist

Missouri Western State University
Missouri Western State University

Posted on Jul 24, 2026
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Posting Details

Position Information
Position Title Student Accounts Specialist
Job Description
The Student Accounts Specialist is responsible for specialized operational functions within Student Financial Services, with primary responsibility for student account refunds, account review and resolution, reconciliations, withdrawal processing, reporting, and administrative account functions. This position researches and resolves complex student account issues, maintains accurate account records, supports effective internal controls, and ensures assigned processes are completed accurately and timely in accordance with university policies and applicable regulations In this role, you’ll play a key role in advancing Missouri Western’s mission dedicated to access. You’ll help design and deliver technical procedures, effective and efficient business processes and workflows, advocate on behalf of students, and understand the possible financial and regulatory compliance consequences to the University and its students as part of this position.

Essential Job Functions:
  • Process student account refunds, including credit balances, prior balances, credit card refunds, Parent PLUS refunds, deposited check holds, non-refundable accounts, and withdrawal-related holds.
  • Review student accounts related to withdrawals and determine appropriate account adjustments and refund processing.
  • Perform daily reconciliations and balance cashier drawers and related transactional activity.
  • Research and resolve complex student account discrepancies, payment issues, and online payment problems.
  • Review outstanding checks and assist with resolution and follow-up.
  • Process employee billing and other specialized institutional billing activities.
  • Administer student account functions related to LewerMark insurance.
  • Review and update accounts involving Form 1042 reporting requirements.
  • Coordinate W-9/SSN notification processes related to Form 1098-T reporting.
  • Develop and execute student account communication campaigns, including billing, void, refund, email, and text communications.
  • Create and maintain operational reports related to student accounts, refunds, payments, and reconciliation.
  • Review student account processes and recommend improvements to workflows and internal controls.
  • Develop, document, and maintain Student Financial Services procedures related to assigned student account functions.
  • Provide specialized customer service and account research for students, families, and campus partners.
  • Perform other related duties as assigned.
Knowledge, Skills and Abilities:
  • Knowledge of Title IV regulations.
  • Knowledge of GASB and GAAP rules and regulations and the collection process.
  • Ability to analyze and discuss student accounts with students and parents.
  • Ability to manage a team that includes student employees.
  • Proficient in Microsoft Office programs and other general office equipment.
  • Organized thinker with exceptional attention to detail.
  • Excellent communication skills, both verbally and in writing.
  • Strong customer service skills.
  • Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
Required Qualifications
  • Bachelor’s degree in a related field.
  • Three to five years of experience in accounting or accounts receivable
  • Prior experience with enterprise resource planning (ERP) systems or related administrative software
Preferred Qualifications
Physical Demands
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
FLSA Non-Exempt
Additional Demands
  • Must be authorized to work in the United States.
  • May require occasional travel and/or evening and weekend work.
Hours of Work
Monday – Friday 8am – 4:30pm
Posting Detail Information
Posting Number S851P
Open Date 07/22/2026
Priority Deadline 07/27/2026
Open Until Filled Yes

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. Do you have a bachelor's degree?
    • Yes
    • No
  2. How many years of experience do you have in this type of position?
    • 0-1
    • 1-3
    • 3-5
    • 5-7
    • 7+

Documents Needed To Apply

Required Documents
  1. Resume
  2. Cover Letter
  3. Transcripts (unofficial)
  4. Professional References (3-5 with contact information)
Optional Documents
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