| Job Description | The Department of Student Financial Services is recently created within the organization, merging the Offices of Financial Aid and Student Accounts, beginning July 1, 2026. The Collections Coordinator has blended responsibilities of accountant, advisor, cashier, customer service representative, and financial literacy provider available to students in a “one-stop-shop” experience.
In this role, the Collections Coordinator will play a key role in advancing Missouri Western’s mission dedicated to access. The coordinator will help deliver strong customer service procedures, effective and efficient business processes and workflows, advocate on behalf of students, and comply with federal, state, and institutional regulations on behalf of students as part of this position.
ESSENTIAL DUTIES - Serve as a primary point of contact for students, third-party agencies, and external partners regarding delinquent accounts, payment arrangements, and account resolution; deliver professional customer service and support resolution of outstanding balances.
- Administer and support collections-related activities, including monitoring past-due accounts, facilitating payment plans, coordinating with external collection partners, and assisting with state and institutional recovery programs.
- Research, evaluate, and resolve account discrepancies, disputes, appeals, and other complex account situations; determine appropriate next steps in the collections process and ensure accurate account status and documentation across systems.
- Process, reconcile, and maintain transactions, reports, and documentation related to collections and receivables activity to support operational needs, audits, and compliance requirements.
- Collaborate with internal departments and external stakeholders to support accurate billing, effective communication, and timely resolution of outstanding balances; monitor applicable regulations and recommend process improvements as appropriate.
- Support broader Student Financial Services operations, including serving as backup for cashier and reception functions (e.g., payment processing and daily reconciliations) and assisting with general office operations such as billing distribution and returned mail resolution.
- Perform other related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES - Knowledge of the collections process.
- Ability to determine if an account should be sent onto collections.
- Strong analytical skills.
- Proficient in Microsoft Office programs and other general office equipment.
- Organized thinker with exceptional attention to detail.
- Excellent communication skills, both verbally and in writing.
- Strong customer services skills.
- Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
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| Physical Demands | Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. |
