| Job Description | The Department of Student Financial Services is recently created within the organization, merging the Offices of Financial Aid and Student Accounts, beginning July 1, 2026. The Financial Services Coordinator has blended the responsibilities of accountant, advisor, cashier, customer service representative, and financial literacy provider available to students in a “one-stop-shop” experience. In this role, the Financial Services Coordinator will play a key role in advancing Missouri Western’s mission dedicated to access. The Coordinator will help deliver strong customer service procedures, effective and efficient business processes and workflows, advocate on behalf of students, and comply with federal, state, and institutional regulations on behalf of students as part of this position.
ESSENTIAL DUTIES - Serve as a primary point of contact for students, families, and campus partners, providing accurate and timely information related to student financial services, including financial aid, billing, payments, and account inquiries.
- Perform a variety of student financial services functions, which may include cash handling, payment processing, accounts receivable support, collections activity, financial aid counseling, verification, and related processes, in accordance with institutional, federal, and state regulations.
- Review, process, and maintain financial and student records, ensuring accuracy, completeness, and compliance with established policies, procedures, and regulatory requirements.
- Support financial aid operations, including assisting students through the financial aid process, reviewing documentation, and ensuring accuracy of awards, eligibility determinations, and account activity, including specialized awarding and processing for designated student populations or programs (e.g., athletics, scholarships, or other institutional aid programs).
- Process and reconcile transactions, including payments, deposits, refunds, and adjustments; assist with daily balancing and reconciliation activities to ensure accuracy of financial data.
- Prepare, review, and maintain reports, documentation, and records to support operational needs, internal controls, and audit requirements.
- Research and resolve account discrepancies, disputes, and student concerns; provide follow-up and coordinate with appropriate staff or departments as needed.
- Collaborate with internal and external stakeholders to support effective service delivery, accurate billing, and positive student experiences.
- Provide guidance and support to student employees and assist with general office operations, including document intake, communications, and workflow support.
- Maintain knowledge of applicable policies, procedures, and regulations related to student financial services, including confidentiality and data privacy requirements (e.g., FERPA).
- Represent Student Financial Services in outreach activities, events, and recruitment efforts, as needed.
- Perform other related duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES
- Basic accounting practices with special attention to balancing and receipting deposits and payments.
- Basic knowledge of all federal, state, and institutional aid programs (i.e. FAFSA), including all applicable regulations and policies.
- Strong analytical skills.
- Proficient in Microsoft Office programs and other general office equipment.
- Organized thinker with exceptional attention to detail.
- Excellent communication skills, both verbally and in writing.
- Strong customer service skills.
- Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
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