| Job Description | The Student Accounts Representative/Cashier performs technical specialized duties along with administering the daily operational functions and proper cash handling procedures.
ESSENTIAL DUTIES: - Serves as the primary point of contact for students, families, departments and the general public relating to Student Accounts Receivable matters by answering office emails, phone calls, and in-person requests.
- Assist students with completing various types of documents, payment plans, and account navigation inquiries, review reports on payment plans and account activities.
- Responsible for receiving and posting all payments to the general ledger; balances and posts departmental deposits; balances and posts EFTs and scholarship checks received from Financial Aid with large sums and prepares and sends receipts to various departments; receive payments via mail, in-person, or over the phone and posting to student accounts; reconcile activity at end of day.
- Prepares the daily deposit sent to the bank; balances cash drawers; prepares cash boxes for special events; balances and maintains the petty cash for the University; posts insufficient fund payments, fees, and notifications on the students’ accounts, process stop payments and/or stale check notifications and maintains holds on accounts.
- Communicates and collaborates regularly with Accounting Services relating to NSFs, stop pays, and the stale check matters; Early College Academy third party contract invoicing; Registrar enrollment activity; Residence Life meal plan activity
- Responsible for processing international payments and 529 payments via Flywire.
- Administers the scanning and linking of student account information in ImageNow. Scanning of general ledger cash receipts and daily deposit reconciliations. Notes student accounts for returned mail/address changes.
- Assists in the processing of monthly student billing and the weekly refund process. Prepares, submits, and post credit memos to student accounts. Prints, folds, and stuffs envelopes during mass mail distributions to students.
- Works with the Collections Specialist relating to the collection and debt offset process. Maintains the Student Accounts Receivable email account and voicemail.
- Provides administrative support for the Student Accounts Receivable office; orders office supplies, reconciles procurement card, enters purchase orders, completes various types of data entry, folds, and stuffs envelopes during mass mail distributions, notes and updates student accounts for returned mail/address changes and posts meal plans to student accounts.
- Other duties as assigned
Knowledge, Skills and Abilities: - Basic accounting knowledge
- Strong customer service skills
- Knowledge of proper cash handling procedures
- Excellent communications skills, verbal and written
- Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously
- Exceptional attention to detail
- Basic knowledge of Microsoft Office programs and other general office equipment
- Regular attendance is a necessary and essential function
- Ability to provide accurate information and effective communication to students, coworkers, supervisor, the general public, etc., sufficient to exchange or convey information and to receive work direction.
- Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
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| Physical Demands | - General office conditions. Exposed to moderate noise levels.
- Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
- Required to use close vision and be able to focus.
- Regularly required to talk and hear: frequently required to sit, stand, and bend at the knee and waist, and walk.
- Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
- Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
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