| Position Title | Financial Aid Coordinator |
| Job Description | The Financial Aid Coordinator performs technical specialized duties in the administration of student financial assistance programs, following all relevant federal regulations and institutional policies.
ESSENTIAL DUTIES: - Provide excellent customer service to all applicants, their families, and members of the community.
- Assist students and prospective students with completing financial aid applications and provide guidance in locating additional financial resources
- Compare FAFSA application with documentation collected from students; identify and resolve discrepant information; utilize federal data systems to update student records.
- Retrieve ISIR files from the Department of Education; code and format files into Banner, batch post, and post tracking requirements based on the ISIR file.
- Award, document, and track departmental and Foundation scholarships.
- Award each student’s federal financial aid for each semester and notify the students of what financial aid they will be receiving for the upcoming semester.
- Perform other duties as assigned.
Knowledge, Skills and Abilities: - Expert knowledge of all federal, state, and institutional aid programs, including all applicable regulations and policies.
- Ability to provide accurate information to students and families based on established laws and policies.
- Knowledge of tax laws, and the ability to assist students and families with the FAFSA application and the verification process.
- Knowledge of financial aid websites.
- Proficient in Microsoft Office programs and other general office equipment.
- Ability to learn new computer software.
- Organized thinker with exceptional attention to detail.
- Excellent communication skills, both verbally and in writing.
- Strong customer service skills.
- Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously
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| Required Qualifications | - High School diploma or GED
- One to three years of financial aid, customer service, or related experience sufficient to successfully perform the essential duties of the job.
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| Preferred Qualifications | - Bachelor’s Degree in Accounting, Finance, Business, or a related field is preferred.
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| Physical Demands | - General office conditions. Exposed to moderate noise levels.
- Required to use close vision and be able to focus.
- Regularly required to talk and hear; frequently required to sit, stand, and bend at the knee and waist, and walk.
- Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
- Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
- Regular attendance is a necessary and essential function.
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| FLSA | Non-Exempt |
| Additional Demands | - The Financial Aid Coordinator may assist other coordinators with processes related to the administration of scholarships, grants, loans, and third party aid.
- Continual participation in compliance webinars, conferences, and training is required to successfully perform job duties.
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| Hours of Work | Monday-Friday; 8:00 am-4:30 pm
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