Position Overview

The main purpose of the role is to ensure proper Boehringer RCV contract-partners applications work out and service. Ensure Boehringer`s products timely supply to central and regional Boehringer RCV contract-partners stores. Organization, maintenance and keeping proper documentation regarding clients’ service.
Is responsible for collecting and analyzing data to evaluate existing and potential product markets. Collects data from a variety of sources and uses it to enable informed decision-making. Strategy co-ordination, brand analysis and product development analysis are key components to the role. Market and forecasting models are processes to get involved with too.

Key Accountabilities

• Contract Management for HP and AH – conducting all changes to annexes and add agreements.
• Data analytics: weekly / monthly.
• Effective management, communication and presentation of carried out analysis.
• Conducting Contracts with Distributors for HP and veterinary businesses (preparation of additional agreements, specifications, annexes to the Supply Contracts)
• Preparation, approval and issue credit notes in SAP system (providing discounts to Distributors in accordance with additional agreements; compensation of the cost of medicines due to technical defects)
• Maintenance of the quality management system (implement regional SOP on a local level - ensure that processes are followed, ensure establishment of local SOPs were necessary).
• CoQ (Certificate of Quality) checking before import and coordination of corrections with RCV Quality team.
• Communication with Distributors and Quality Issues (including CoQ).
• Reporting of inconsistent cases to responsible persons.
• Local audit/inspection participation; CAPA (corrective and preventive action) coordination and participation.
• Coordinating any recall operations for medicinal products.
• Ensuring that relevant customer complaints are dealt effectively.
• Communication with RCV Quality team on the final disposition of returned, rejected, recalled or falsified products.
• Active participation on regular “Quality Update Calls” held by Regional Quality.

• LPCO responsibilities include:
o Following the processes given in global, regional and, and local procedures.
o Handling of technical product complaints (Humana Pharma and Animal Health).
o Recording and processing of technical product complaints in the complaint management system.
o Forwarding of complaint samples to investigation site.
o Communication of the results to the complainant (if required).
o Participation in any recall operations for medical (animal) products with RCV quality team.
o Participate in LAC (Local Advisory Committees) meetings.
o Ensuring/performing communication to authorities if required.
o Informing the local reporting requirements to RCV Quality team.
o Listing local reporting requirements.
o Ensuring that local requirements regarding complaint and recall management are followed
o Ensuring that relevant GxP training is performed locally.
o Active participation on regular “Quality Update Calls” held by Regional Quality.
o Temperature monitoring for all deliveries.

• Pro-acting support of tender business: monitor and prepare documentation for distributors
• Supporting orders: adapt distributors’ orders in accordance with stock level and marketing demand, response on the complaints/claims from customers (damage, shortage, over delivery, etc.), involvement in recall management.
• documentation workflow.
• Back up: delivery management.

Required Background & Expertise

• Higher education.
• Previous work experience in pharmaceutical business.

Required Skills & Capabilities

• Advanced level of English is required for this role.
• Strong understanding of logistics processes.
• Experience in records management and providing administrative support.
• Excellent business communication and correspondence skills; ability to organize and conduct negotiations.
• Well‑developed analytical skills.
• Advanced PC user (proficient with key office software and digital tools).
• Proficient SAP user.
• High level of accuracy, attention to detail, and diligent document management.

If this vacancy has drawn your attention, please, send your CV for further consideration.