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Description

Serves as an Expert technical resource for product support, compassionate customer service, and veterinary guidance in disease management and control by providing communication (telephone, email etc...) to veterinarians, veterinary support staff, BIAH employees, animal owners and producers about product inquiries, quality complaints, and suspected adverse events that may arise by usage of or experience with BIAH products. Responsible for determination of appropriate product and customer support in accordance with BIAH SOPs and Guidelines. Must maintain a high level working knowledge of regulations, policies and procedures to assure compliance with US regulations (FDA, USDA and EPA) for the capture, maintenance and reporting of adverse events and product quality complaints. Participates in projects with Sales and Marketing, R'D, Quality and Pharmacovigilance teams. Interacts with relevant Key Opinion Leaders from various disciplines including but not limited to universities, launch teams, customers, etc. Develops technical training and monitors the technical expertise of other personnel in the department. Contributes to the knowledge base of the department and acts as a resource for colleagues. Subject Matter Expert in BIAH Products. As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

Duties & Responsibilities

• Provides efficient, skilled communication (telephone, email etc...)to veterinarians, veterinary support staff, BIAH employees, animal owners and producers about product inquiries, quality complaints, and suspected adverse events that may arise by usage of or experience with BIAH products
• Supports complaint investigations by asking appropriate questions. All communications will be recorded in the BIAH Pharmacovigilance (PV) Database in compliance with BIAH corporate, Technical Services (TS) and PV SOPs and relevant cGMPs
• Provides customers information as requested in the following areas: Proper product use, extra-label use, technical information, literature requests, adverse events and unexpected responses to treatment, perceived lack of efficacy and product or packaging defects
• Stays current with BIAH SOPs and Policies, current regulations and product technical knowledge
• Responsible for determination of appropriate product and customer support in accordance with BIAH SOPs and Guidelines
• Entry of case information in the approved database, communication to reporters, and resolution of cases must be complete and within the approved timelines
• Stays current with medical and technical knowledge relevant to BIAH products. Leads technical training and monitors the technical expertise of other personnel in the department.
• Contributes to the knowledge base of the department and acts as a resource for colleagues
• Works with and supports external and internal sales representatives as needed by providing high quality technical support, answering client inquiries and attending and working at veterinary conferences. Creates technical bulletins and PowerPoint presentations in response to sales and marketing needs
• Develops and gives seminars or presentations, and lectures at veterinary clinics, schools, and associations as needed and/or requested
• Participates in product launch teams as needed
• Works on any proposed projects suggested ' supported by R'D or the business
• Participates in call analysis and trend reports or issues involving product usage
• Supports the AD, SAD or Director in projects as assigned
• Participates in the drafting, review and implementation of department SOPs and related documents, and this within an environment of continuous improvement
• May assume additional responsibilities as assigned by supervisor or LPV
• Leads other tasks and projects as assigned
  
  
  

Requirements

• Veterinary degree (DVM or VMA) from an accredited institution is required with five (5) years of experience in a related field with a proven track record of adding value to the organization
• A license in at least one state is required
• Previous pharmaceutical industry or drug safety/pharmacovigilance experience required
• Experience within a regulated Animal Health environment required
• Must be computer literate MS Office Suite Programs; statistical analysis programs, and database systems)
• Must demonstrate a high level knowledge of technical information
• An understanding of applicable regulatory requirements is required
• Advanced Ability to communicate effectively both orally and in writing in an inter disciplinary environment, as well as prepare and deliver public presentations
• Ability to get things done in a changing environment
• Respectful interactions with individuals with diverse views or backgrounds
• Must have a demonstrated track record of customer service within a regulated environment, excellent knowledge of applicable GMPs, pharmacovigilance regulations and complaint handling Compliance requirements
• Demonstrates high ethical and professional standards
  
  
  

GI_US925

Eligibility Requirements

• Must be legally authorized to work in the United States without restriction
• Must be willing to take a drug test and post-offer physical (if required)
• Must be 18 years of age or older
  
  
  

Our Company

Why Boehringer Ingelheim?

With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.

Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.

Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.

Want to learn more? Visit https://www.boehringer-ingelheim.com