Customer Value Manager
Boehringer Ingelheim
Customer Service
Posted on Sep 15, 2025
The Opportunity
We are looking for a Customer Value Manager (CVM) based in Tunisia. This position will be responsible in acting as the main interface to manage data stewardship of customer engagement tasks, tactics and business analysis as well as liaise with relevant stakeholders to support in Veeva data management tasks and training. Key responsibilities in this role include In-market target setting to ensure process implementation and documentation and provide monthly In-market insights to management to support performance analysis.
This position will be reporting to the Head of Customer Experience Excellence NEW Africa.
Roles & Responsibilities:
Veeva data stewardship and field force excellence :
We are looking forward to receiving your application! We will then have a look at your profile. If we see a match, we will invite you for a screening interview.
Screening:
In order to comply with applicable export control laws, Boehringer Ingelheim periodically screens business relations (including job applicants) against sanctioned party lists (“SPL”). These checks may be performed by Boehringer Ingelheim or by any of its Affiliates. You acknowledge that Boehringer Ingelheim and/or its Affiliates will screen you against SPL and that for this purpose your personal data may be processed in relevant databases, including databases of third-party vendors that perform SPL screening for or on behalf of Boehringer Ingelheim or its Affiliates which may be located or accessible outside the EU. Boehringer Ingelheim is committed to ensuring an adequate level of protection of your personal data.
Notre Entreprise
Chez Boehringer Ingelheim nous développons des thérapies innovantes pour améliorer la vie des hommes et des animaux. Entreprise familiale depuis sa création en 1885, Boehringer Ingelheim s'appuie sur une vision de long terme. Aujourdhui, nous sommes animés par 52 000 employés dans le monde qui entretiennent une culture diversifiée, collaborative et inclusive. Le talent, l'ambition et la passion pour l'innovation de nos collaborateurs, nous conduisent à nous dépasser sans cesse dans ce que nous réalisons.
Pourquoi choisir Boehringer Ingelheim ?
Avec nous, vous pouvez vous épanouir, collaborer, innover et améliorer des vies.
Nous proposons des emplois stimulants au sein d'une entreprise à la philosophie et aux pratiques entièrement axées sur l'innovation.
Nous reconnaissons également que permettre à chacun de se former et de progresser tout au long de sa vie professionnelle c'est assurer le développement nos collaborateurs et de notre entreprise.
Boehringer Ingelheim est un employeur qui promeut l'égalité des chances ; nous sommes fiers de notre culture de diversité et d'inclusion et faisons en sorte qu'elle profite à tous : collaborateurs, patients, communautés.
En savoir plus > https://www.boehringer-ingelheim.com
We are looking for a Customer Value Manager (CVM) based in Tunisia. This position will be responsible in acting as the main interface to manage data stewardship of customer engagement tasks, tactics and business analysis as well as liaise with relevant stakeholders to support in Veeva data management tasks and training. Key responsibilities in this role include In-market target setting to ensure process implementation and documentation and provide monthly In-market insights to management to support performance analysis.
This position will be reporting to the Head of Customer Experience Excellence NEW Africa.
Roles & Responsibilities:
Veeva data stewardship and field force excellence :
- Ensure proper Veeva setup for all field force, for example user creation, Territory & product Alignment, Hierarchy alignment etc.
- Coordinate with ROPU on customer data collection & Validation for Potential & Adoption to support robust customer segmentation
- Provide Veeva training for new field force as well as refreshers for existing teams
- Monitor KPIs for field force and analyze the execution and provide reports and recommended actions to management
- Support and drive the target setting process across the region to ensure process implementation and documentation
- Support management in alignment with marketing with relevant analysis to build the national In-Market target
- Ensure fair In-Market target allocation to the field force that matches the territory potential through by reviewing targets
- Carry out regular field force In-Market sales achievement analysis and recommend corrective actions, where required
- Ensure cascading, training and proper understanding of the field force management SOP that includes the incentive SOP
- Ensure adherence to the SOP and document any approved deviations
- Provide regular reports for field force incentive calculation and support the audit process of incentive calculation on quarterly basis
- Bachelor’s degree in Pharmacy
- Postgraduate degree in Marketing is a plus
- Minimum of 5 years' experience within a commercial role or SFE experience
- Previous experience and working knowledge using Veeva CRM System
- Proficiency in Sales Force Effectiveness, MS Excel and PowerPoint skills
- Flexible to travel within the region including Egypt, Tunisia, Morocco
- Business fluent in Arabic, English and French
- Ability to act as a team player and maintain cross-functional relations
- Excellent communication skills to influence and lead without authority
- Strong analytical skills and strategic thinking with good business acumen
We are looking forward to receiving your application! We will then have a look at your profile. If we see a match, we will invite you for a screening interview.
Screening:
In order to comply with applicable export control laws, Boehringer Ingelheim periodically screens business relations (including job applicants) against sanctioned party lists (“SPL”). These checks may be performed by Boehringer Ingelheim or by any of its Affiliates. You acknowledge that Boehringer Ingelheim and/or its Affiliates will screen you against SPL and that for this purpose your personal data may be processed in relevant databases, including databases of third-party vendors that perform SPL screening for or on behalf of Boehringer Ingelheim or its Affiliates which may be located or accessible outside the EU. Boehringer Ingelheim is committed to ensuring an adequate level of protection of your personal data.
Notre Entreprise
Chez Boehringer Ingelheim nous développons des thérapies innovantes pour améliorer la vie des hommes et des animaux. Entreprise familiale depuis sa création en 1885, Boehringer Ingelheim s'appuie sur une vision de long terme. Aujourdhui, nous sommes animés par 52 000 employés dans le monde qui entretiennent une culture diversifiée, collaborative et inclusive. Le talent, l'ambition et la passion pour l'innovation de nos collaborateurs, nous conduisent à nous dépasser sans cesse dans ce que nous réalisons.
Pourquoi choisir Boehringer Ingelheim ?
Avec nous, vous pouvez vous épanouir, collaborer, innover et améliorer des vies.
Nous proposons des emplois stimulants au sein d'une entreprise à la philosophie et aux pratiques entièrement axées sur l'innovation.
Nous reconnaissons également que permettre à chacun de se former et de progresser tout au long de sa vie professionnelle c'est assurer le développement nos collaborateurs et de notre entreprise.
Boehringer Ingelheim est un employeur qui promeut l'égalité des chances ; nous sommes fiers de notre culture de diversité et d'inclusion et faisons en sorte qu'elle profite à tous : collaborateurs, patients, communautés.
En savoir plus > https://www.boehringer-ingelheim.com
