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Description

Summit Truck Bodies is a quality manufacturer of custom designed service and lube truck bodies, is expanding its workforce due to increasing sales. If you are a motivated team player who is committed to producing a high quality product on time and safely, we want you on our team. We are looking for a Technical Service Support Specialist to act as the liaison between the customer and Summit Truck Bodies when service is required. The Technical Service Support Specialist is expected to be a subject matter expert on all products and services offered and be able to handle and/or make recommendations to resolve customer issues.

WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA
• Paid Time Off and Company Paid Holidays
• Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Communicate with customers by telephone or in person to quickly provide information about products and services or to obtain details of customer issues.
• Diagnose and repair customer units as needed on the shop floor.
• Answer service calls and deliver timely updates to clients regarding status updates on work being performed as well as scheduling work.
• Analyze and rectify customer concerns and respond to customer requests and questions regarding service, products and accounts.
• Uses computer to access and/or update customer records.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken.
• Resolve customer service complaints by performing activities such as exchanging parts and honoring warranties.
• Report field issues and resolutions to Engineering and Production staff. Document actions by completing production and quality forms.
• Maintain a clean and safe work area, maintain and wear all required person protective equipment (PPE).
• Participate in all continuous improvement programs by offering suggestions and exhibiting initiative in areas within direct control.
• Coordinates, diagnoses, and troubleshoots all incoming customer requests to include hydraulic, electrical, and pneumatic issues.
• Other duties as assigned.

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Requires prolonged sitting, some bending, stooping and stretching.
• Requires eye hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
• Occasionally lifts and carries items weighing up to 50 pounds.
• Requires working under stressful conditions or working irregular hours.
• Requires eyesight correctable to 20/20 to read numbers, reports and computer terminals.
• Requires hearing within normal range for telephone use.
• Occasional high stress work may require dealing with customers/clients.
• Requires working in a fast paced environment.
• Must understand vague and implicit instructions, and react favorably in all work situations.
• Must be mentally adaptable and flexible in dealing with a variety of people.
• Emotional stability and personal maturity are important attributes in this position.
• Must be able to communicate providing verbal feedback in a professional manner

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• High School diploma or equivalent.
• Valid driver's license with good standing MVR.
• Minimum 1 years experience in automotive or agricultural repair.
• Must have basic knowledge and understanding of truck mechanical, electrical and hydraulic systems and have the ability to troubleshoot such systems.
• Proven sales skills. Excellent communication and customer service skills.
• Excellent follow-through skills
• Bilingual candidates encouraged to apply.
• Professional, responsible and customer oriented at all times.
• Industry experience preferred.
• Understanding of manufacturer's specifications is a plus.
• Familiarity with automotive financing is a plus.
• Ability to successfully pass a post offer background check, physical and drug screening.

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