Companies you'll love to work for

Key Responsibilities:
· Diagnose and resolve hardware and software issues on personal and professional computers and laptops.
· Clean and remove viruses, malware, and other cybersecurity threats from devices.
· Troubleshoot, repair, and set up printers and multi-functional devices.
· Install, configure, and set up new computers, laptops, and printers.
· Assist customers with email setup, troubleshooting, and operating system support.
· Provide networking solutions for homes and businesses, including router setup, Wi-Fi optimization, and connectivity troubleshooting.
· Install and troubleshoot security camera systems for residential and commercial clients.
· Offer guidance and recommendations to customers for hardware and software improvements or upgrades.
· Maintain accurate service records and communicate effectively with customers about issues, solutions, and timelines.

Qualifications:
· Proven experience as an IT support specialist or similar role.
· Strong understanding of hardware, software, operating systems, and networking principles.
· Proficiency in diagnosing and resolving technical issues across Windows platforms (MacOS a bonus).
· Experience with virus and malware removal tools and processes.
· Familiarity with networking setups, including routers, switches, and security cameras.
· Excellent problem-solving skills and attention to detail.
· Strong interpersonal and communication skills for working directly with customers.
· Ability to prioritize tasks and manage time effectively.
A valid driver’s license is required, as some on-site customer support is necessary.