Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care.
Mosaic has a wide array of benefits to meet each employee’s individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued, including concierge services, employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics and many more. When paired with compensation and recognition, it is what continues to make us the employer of choice for employees at any stage of their journey.
Details Chief Quality Officer Chief Quality Officer Full Time Status Day Shift Summary This position works in alignment to Mosaic Life Care strategic priorities, and is an organizational thought leader responsible for facilitating and developing a comprehensive clinical quality improvement, clinical effectiveness and safety program. This position accomplishes this through highly effective relationships with direct reports, peers, medical staff, regulators, and vendors and consultants. This position provides vision and leadership to define and coordinate the roles of the Medical Staff Executive Committee, Clinical Quality Improvement, Regulatory Compliance, Safety, Infection Control, Event Management and Patient Safety Advocacy. This role oversees the investigation, reporting and mitigation of medical errors and facility-related risk—assuring comprehensive data collection and analysis to accomplish continuous performance and process improvement. This position is also responsible for instilling a quality mindset among leaders, caregivers and medical staff through education and consultation. This leader is responsible for developing and maintaining strong networks with outside agencies and associations to help Mosaic Life Care understand and assure compliance to regulatory standards, safe work environment, and other required and best practices risk mitigation activities. This position reports to the Executive Dyad comprising of Chief Executive Officer and Chief Operating Officer or the organization and is employed by Mosaic Health System. Duties Vision. The Chief Quality Officer work in collaboration with other executive leadership to articulate a vision for quality, safety and assures that every decision made advances the organization toward that vision. The Chief Quality Officer facilitates the de elopement of long-range plans, annual objectives, strategies and standards to assure the organization meets or exceeds its quality and safety goals and outcomes. Provides leadership in the areas of strategic planning, strategy execution and implementation of quality care management programs. The Chief Quality Officer is a thought leader and expert regarding CMS and JCAHO regulations, the Malcolm Baldrige National Quality criteria; Institutes of Medicine initiatives and other resources that advance Mosaic Life Care’s mission “to improve the health of individuals and communities located in the Mosaic Life Care region and provide the right care, at the right time, in the right place, at the right cost with outcomes second to none.” Building Partnerships. A primary role of the Chief Quality Officer is to build highly effective partnerships with kay stakeholders of QSR. The Chief Quality Officer works with peers, executives, medical staff, organizational leaders and caregivers in staff functions such as finance, quality, human resources, education, marketing and communications, and technology services to accomplish goals. The Chief Quality Officer also develops trusted relationships with local, state and federal regulators, vendors and consultants to support QSR initiatives. In addition, the Chief Quality Officer service on organization-wide committees impacting quality and safety and provides information and makes presentations to various governance committees and the Board of Directors as needed. The Chief Quality Officer creates systems in conjunction with the Chief Technology Officer, Clinic Administrator and other related positions for identifying evidence-based practice, transfer knowledge, benchmarking, and the development of standards for excellence of care and service. Developing Talent. The Chief Quality Officer accomplishes his or her goals through effective selection, development and coaching of the leadership and caregiver team. The Chief Quality Officer continually seeks and applies best practice approaches in providing feedback through formal monthly and annual performance review and regular informal conversations. The Chief Quality Officer uses critical conversations techniques to retain and grow high performers; to provide clarity and development for middle performers, and to improve or deselect low performers—and advocates the use of this approach to assure consistency of development and improvement of front-line caregiver development as in integral obligation and function of his or her role as a model for HEART behaviors. Performance Management. The Chief Quality Officer leads, administers and improves all aspects related to QSR performance outcomes—assuring achievement of top decile performance in quality, safety and stakeholder satisfaction and lower quartile performance in cost. The Chief Quality Officer collaborates with executive leadership to establish annual and ongoing measures of performance and assures alignment to the organizational balanced scorecard measures. This leader understands the disciplines of performance measurement and management, and uses disciplined high-accountability approaches to accomplish goals. The Chief Quality Officer engages direct report leaders, front-line caregivers and medical staff in understanding, prioritizing and deploying best practice performance improvement methodologies to assure top performance outcomes. This leader ensures medical quality and patient management through physician/medical directors. Quality and Safety. The Chief Quality Officer is a key advocate to assure service by clinical, ancillary and physician providers are carried out with the highest attention to quality and safety. This leader clearly communicates the national agenda for patient safety and transparency. The Chief Quality Officer sets priorities for process improvement, evaluates organizational structure and staffing to assure quality and safety is attained, and assures quality and safety performance meets regulatory and organizational standards. This leader oversees the RCA process for the organization. The Chief Quality Officer is highly involved in sponsoring and participating on teams to prioritize and resolve quality and safety and assures that all units and multidisciplinary teams have aligned their work with the overall quality plan, and are clear on priorities and resources. This leader also monitors systems that capture patient complaints and grievances and builds mitigation strategies to assure effective patient advocacy. The Chief Quality Officer collaborates with Information Technology to ensure proper collection and analysis of data to generate quality metrics which will identify patterns and trends and the ongoing reporting of such metrics. This leader provides leadership of the quality initiative and ensures ongoing reporting of the quality initiative to the Service/Quality Board Committee. The Chief Quality Officer collaborates with and provides leadership in creating a compelling vision of clinical excellence. This leader cultivates a patient safety culture and deploys high reliability systems through initiatives that include but are not limited to enhanced transparency and accountability for HAC surveillance, HARM indicator analyses, robust interprofessional teamwork and communication, deployment of relevant best practices and evidence-based processes. Qualifications Master's Degree with a Clinical-focused undergraduate degree required. Candidates with a medical degree and advanced education or evidence of specialized learning in quality, safety and performance improvement will be considered. Specialized skills notes by Board Certification or nursing licensure preferred. In collaboration with others, develops and meets or exceeds performance metrics in alignment with the strategic priorities of the organization. Works with the medical center dyad to monitor results on a monthly, quarterly and annual basis and create plans to address gaps. Has a broad, comprehensive and deep understanding of trends, resources and issues impacting a safe, quality experience for patients. Has a deep knowledge of local, state, JCAHO and other federal regulations. Understands and values the use of individual, unit-department, and service line scorecards to measure, monitor and accomplish goals. Continuously seeks ways to mitigate performance gaps. Understands how to create and deploy effective performance improvement strategies—using organizational resources to their best benefit. Understands the disciplines of performance improvement, including the internal PASTE model. Effectively engages organizational experts to assure optimum outcomes. Effectively engages others in understanding and actively working toward high performance—energizing and motivating caregivers to confidently pursue desired outcomes. 
