IT Analyst I
Mosaic Life Care
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See open jobs at Mosaic Life Care.See open jobs similar to "IT Analyst I" St. Joseph Chamber of Commerce.IT
St Joseph, MO, USA
USD 20.35-29.51 / hour
Posted on May 15, 2025
Details
- IT Analyst I
- IT Service Management
- Full Time Status
- Day Shift
- Pay: $20.35 - $29.51 / hour
- This position works with caregivers to perform analytical, technical, and administrative work in End User Computing. Responsible for support and resolution of trouble issues with technical documentation.
- This position works under the direction of the Help Desk Manager and is employed by Mosaic Health Systems.
- Aids end-users with the installation, configuration, and ongoing usability of supported computing platforms, peripheral devices and software within established standards and guidelines. This involves problem recognition, research, isolation, resolution and follow-up steps.
- Able to assist users over the telephone, through email, online chat and/or at the desk side in a prompt, professional and courteous manner.
- If necessary to resolve problems, coordinates resolution with the appropriate internal/external personnel. May require travel to an on-site/off-site location to achieve problem resolution.
- Uses a ticket management system or tracking system for obtaining and thoroughly documenting all pertinent information in the diagnosis and resolution of reported issue.
- Performs some domain Administration such as account management and giving groups and users required rights to perform their job. Others administrative tasks include, but are not limited to: adding, moving and deleting users from a group; checking rights of users; resetting passwords; disabling accounts.
- Maintains a high level of proficiency in hardware, software, networking and other technologies related to Information technology.
- Under general supervision, performs analytical, technical and administrative work in the planning, design and installation of new and existing personal computer systems, including hardware, software and peripherals.
- Confers with customers to determine types of hardware and software required.
- Demonstrates the ability in communication, both oral and written, under potentially adverse situations with a focus on customer service and satisfaction.
- Builds and maintains a knowledge base real-time while solving problems. Analyzes, organizes, and distributes these solutions to customers and other IT analysts for problem solving.
- Perform other duties as assigned.
- High school diploma or GED equivalent is required. Bachelor's or Associate's preferred.
- CompTIA A+, Network+, Security+ within 180 days of hire is preferred. Microsoft, HP, Lenovo, Apple Macintosh certifications preferred.
- Hospital background to properly understand the interrelationship of the various hospital departments and technologies used in those departments is preferred. Clinical process knowledge and consultative skills is also preferred.
This job is no longer accepting applications
See open jobs at Mosaic Life Care.See open jobs similar to "IT Analyst I" St. Joseph Chamber of Commerce.