IT Analyst I
Mosaic Life Care
IT
St Joseph, MO, USA
USD 20.35-29.51 / hour
Posted on May 15, 2025
Details
- IT Analyst I
- IT Service Management
- Full Time Status
- Day Shift
- Pay: $20.35 - $29.51 / hour
- This position works with caregivers to perform analytical, technical, and administrative work in End User Computing. Responsible for support and resolution of trouble issues with technical documentation.
- This position works under the direction of the Help Desk Manager and is employed by Mosaic Health Systems.
- Aids end-users with the installation, configuration, and ongoing usability of supported computing platforms, peripheral devices and software within established standards and guidelines. This involves problem recognition, research, isolation, resolution and follow-up steps.
- Able to assist users over the telephone, through email, online chat and/or at the desk side in a prompt, professional and courteous manner.
- If necessary to resolve problems, coordinates resolution with the appropriate internal/external personnel. May require travel to an on-site/off-site location to achieve problem resolution.
- Uses a ticket management system or tracking system for obtaining and thoroughly documenting all pertinent information in the diagnosis and resolution of reported issue.
- Performs some domain Administration such as account management and giving groups and users required rights to perform their job. Others administrative tasks include, but are not limited to: adding, moving and deleting users from a group; checking rights of users; resetting passwords; disabling accounts.
- Maintains a high level of proficiency in hardware, software, networking and other technologies related to Information technology.
- Under general supervision, performs analytical, technical and administrative work in the planning, design and installation of new and existing personal computer systems, including hardware, software and peripherals.
- Confers with customers to determine types of hardware and software required.
- Demonstrates the ability in communication, both oral and written, under potentially adverse situations with a focus on customer service and satisfaction.
- Builds and maintains a knowledge base real-time while solving problems. Analyzes, organizes, and distributes these solutions to customers and other IT analysts for problem solving.
- Perform other duties as assigned.
- High school diploma or GED equivalent is required. Bachelor's or Associate's preferred.
- CompTIA A+, Network+, Security+ within 180 days of hire is preferred. Microsoft, HP, Lenovo, Apple Macintosh certifications preferred.
- Hospital background to properly understand the interrelationship of the various hospital departments and technologies used in those departments is preferred. Clinical process knowledge and consultative skills is also preferred.