Uncommon Life | St. Joseph, MO

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IT Apprentice

Mosaic Life Care

Mosaic Life Care

IT
St Joseph, MO, USA
USD 15.38-15.38 / hour
Posted on Apr 21, 2025
Details

  • IT Apprentice
  • IT Service Management
  • Part Time Status
  • Day Shift
  • Pay: Starting at $15.38 / hour

Summary

  • This position works with caregivers to perform analytical, technical, and administrative work in End User Computing. Responsible for support and resolution intermediate trouble issues with technical documentation.
  • This position works under the supervision of the Director and/or Manager and under the direction of an IT Help Desk Analyst and is employed by Mosaic Health System.

Duties

  • Assist our Help Desk Analysts to efficiently troubleshoot, diagnose, repair & maintain IT equipment throughout the organization.
  • Assist our Help Desk Analysts to install and repair small and major devices and equipment within hospital facility and area clinics.
  • Assist our Help Desk Analysts with small to large scale projects some of which consisting of: Lifecycle management, departmental moves, and Endpoint deployments.
  • Troubleshoot, repair, configure and build endpoint under supervision of a Help Desk Analyst.
  • Ability to read & understand solution, endpoint and standard operating procedure documentation.
  • Follows current MHS policies and procedures.
  • Works out of the service management system for any issue and project tracking and capture for reference and resolution.
  • Works scheduled hours and is flexible with schedule to meet the needs of the department and school.
  • Other duties as assigned

Qualifications

  • Student currently enrolled in an applicable IT apprenticeship program and H.S. Diploma is required.
  • Proficiency in fundamental computer skills is required.