Uncommon Life | St. Joseph, MO

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Shared Services Representative

Mosaic Life Care

Mosaic Life Care

Customer Service
St Joseph, MO, USA
Posted on Dec 14, 2024
Apply now

Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care.

Mosaic has a wide array of benefits to meet each employee’s individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued, including concierge services, employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics and many more. When paired with compensation and recognition, it is what continues to make us the employer of choice for employees at any stage of their journey.

Details
  • Shared Services Representative
  • Shared Services
  • Full Time Status
  • Day Shift
  • Pay: $15.38 - $19.99 / hour
Summary
  • This position is responsible for providing front-line support to caregivers (active and inactive), managers, field staff, and company vendors. This primarily includes handling inbound phone calls, inbound tickets, and back-office work primarily targeted as answering questions and executing transactions. The types of calls and transactions supported might be about a number of functional areas, including benefits, pay, maintenance, housekeeping, catering, contracts, marketing, and more. This position may also be asked to take on related project work, such as documenting procedures.
  • This position works under the supervision of the Manager and is employed by Mosaic Health System.

Duties
  • Handle inbound phone calls, answering questions or initiating transactions as required in support of caller’s needs.
  • Provide phone coverage, which includes being diligent about timeliness and availability when phone coverage is expected
  • Fully leverage and follow documented procedures to answer questions or process transactions. This means NOT providing information or performing tasks that are not clearly defined and specified, and raising it to management when there are gaps, confusing, or incorrect information, or new/additional procedures/information are needed
  • Process back-office transactions per standard expectations or as assigned
  • Have a customer-first mentality and provide excellent customer service
  • Perform other duties as assigned
Qualifications
  • High school diploma required. Bachelor's degree preferred.
  • Business experience or Solution Center experience preferred.
Apply now
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