Uncommon Life | St. Joseph, MO

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Patient Relations Coordinator

Mosaic Life Care

Mosaic Life Care

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Operations
St Joseph, MO, USA
Posted on Saturday, August 24, 2024

Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care.

Mosaic has a wide array of benefits to meet each employee’s individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued, including concierge services, employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics and many more. When paired with compensation and recognition, it is what continues to make us the employer of choice for employees at any stage of their journey.

Details
  • Patient Relations Coordinator
  • Legal Department
  • Full Time Status
  • Day Shift
  • Pay: $18.46 - $26.77 / hour
Summary
  • This position is designed to provide a liaison between patients, caregivers, and the institution. This position provides a specific channel through which patients or caregivers can seek solutions to problems, concerns, etc. The position enables patients or caregivers to obtain solutions to problems by acting/facilitating on their behalf to different audiences such as Administration or any department or service. This position is employed by Mosaic Health Systems.
Duties
  • Facilitates patient complaint/grievance process, which includes: facilitate resolution of complaints/grievances for patients and visitors; receive and document patient concerns/complaints in event reporting system; triage concerns/complaints when appropriate; monitor response to all complaints according to the complaint policy; advise and coordinate alternative resolutions to concerns/complaints; respond to patient or visitor concerns through written or verbal correspondence; maintain patient complaint/grievance database and provide reports from complaint database; establish positive working relationship with hospital staff and provide guidance in responding to patient and visitor concerns.
  • Recognizes, diplomatically responds to and initiates the follow-up process by communicating patient care issues to appropriate departments and services for the purposes of affecting changes in processes to improve service.
  • Serve as the point of contact for the Risk Main Call Line and provide guidance to providers and caregivers on Risk/Legal issues including holding in prompt to in person meetings when needed to clarify issues.
  • Oversees the Lost and Found process per Mosaic standard HR2110; assists security with release of patient belongings.
  • Other duties as assigned
Qualifications
  • All required education is a minimum requirement. Higher levels of education are acceptable.
  • One year in a healthcare setting required.
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