Uncommon Life | St. Joseph, MO

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Director - Education & Training

Mosaic Life Care

Mosaic Life Care

St Joseph, MO, USA
Posted on Tuesday, July 9, 2024

Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care.

Mosaic has a wide array of benefits to meet each employee’s individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued, including concierge services, employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics and many more. When paired with compensation and recognition, it is what continues to make us the employer of choice for employees at any stage of their journey.

  • Director - Education & Training
  • Discover U
  • Full Time Status
  • Variable Shift
  • This position's primary role consists of assuring comprehensive educational services are delivered to the caregivers of Mosaic Life Care. This position assures the infrastructure necessary for education and training to promote clinical excellence and the individual growth necessary to achieve Mosaic Life Care's goals and critical success factors. This leader aligns education and training with service line work systems to maximize learning and knowledge management. This position assures the educators and associates have the tools and resources necessary to ensure quality, safety, and a high level of service to caregivers they serve. This position interacts with leadership and front-line caregivers across the organization to accomplish department goals and assures that department objectives align with Heartland's Mission/Vision/Values and Strategic Priorities.
  • This position is employed by Mosaic Health System.
  • Vision. The Director works to articulate a vision for the future direction of the department and the education of the organization, and assures that every decision made advances educational services toward that vision. This leader is knowledgeable of national trends and applies this knowledge to benefit the department; anticipates changes that will be required to realize the vision; and guides transformation in a systematic, inspirational manner. The Director is a thought leader and expert regarding his or her department and is a valued internal resource for this knowledge.
  • Building Partnerships. A primary role for the Director is to build highly effective partnerships with key stakeholders of the department. The Director works with peers, department caregivers, organizational leaders, and caregivers in staff roles to accomplish department goals. This is accomplished through a combination of pro-active rounding approaches and informal relationship-building.
  • People Development. The Director accomplishes his or her goals through effective selection, development and coaching of the caregiver team. The Director continually seeks and applies best practice approaches in providing feedback through formal monthly and annual performance reviews and regular informal conversations. The Director uses critical conversations techniques to retain and grow high performers; to provide clarity and development for middle performers; and to improve or deselect low performers—continually seeking to improve both the clinical, administrative and behavioral skills of front-line caregivers. The Director sees self, medical staff, and front-line caregiver development as an integral obligation and function of his or her role. The Director understands his or her role as a model for HEART behaviors.
  • Performance Management. The Director leads, administers and improves all aspects related to performance outcomes for the department—assuring achievement of top decile performance in quality, safety and stakeholder satisfaction and lower quartile performance in cost. The Director collaborates with the Vice President to establish annual and ongoing measures of service line performance and assures alignment to expected department and service line measures. This leader understands the disciplines of performance measurement and management, and uses disciplined high-accountability approaches to accomplish goals. The Director engages direct report leaders and front-line caregivers in understanding, prioritizing and deploying best practice performance improvement methodologies to assure top performance outcomes.
  • Quality and Safety. The Director is a key advocate to assure services by clinical educators are carried out with the highest attention to quality and safety. This leader clearly communicates the organization’s agenda for patient safety and transparency. The Director sets priorities for process improvement, evaluates staffing to assure quality and safety is attained, and assures quality and safety performance meets regulatory and organizational standards. This leader participates in the RCA process and risk reduction strategies for the department. The Director participates on teams to prioritize and resolve quality and safety issues, and assures that internal work teams are clear on priorities and resources.
  • Administrative Function. The Director works with the Vice President, financial analysts and decision support personnel to contribute to and monitor the department operational budgets. The Director defines equipment, supply, labor and other resource needs, helps prioritize among competing needs, and works with the Vice President to finalize annual budget. The Director also engages care givers in assuring information technology meets the clinical and decision support needs of the department.
  • Evidence-Based Leadership. The Director continually gathers information from a variety of sources: caregivers, leaders, medical staff and others to identify educational opportunities, critical issues and problems, and to develop breakthrough solutions. This leader continually seeks knowledge related to best-practice, evidence-based leadership approaches and engages others through teaching, feedback and encouragement. The Director navigates through difficult, complex situations—helping to resolve ambiguity and inspire others to their best performance.
  • Other. The Director participates on a variety of multi-disciplinary, cross-functional teams and committees to represent the department and to contribute to broader organizational outcomes. The Director attends national conferences and education to continuously develop own capabilities and to maintain knowledge of national trends.
  • Masters Degree in Nursing required, prefer an emphasis in education
  • RN - Registered Nurse - State Licensure And/Or Compact State Licensure required
  • Three years progressively responsible management experience in addition to clinical work experience in a medical center required. Knowledge of licensure and regulatory body requirements required. Demonstrated development of learning system in a complex organization required. Experience with employee growth and development preferred.