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Computer Support Technician

Missouri Western State University

Missouri Western State University

IT, Customer Service
St Joseph, MO, USA
Posted on Tuesday, June 13, 2023
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Position Information
Position Title
Job Description
Missouri Western State University invites an experienced computer support technician to join our Technology Services Team. The Computer Support Technician will provide technical support for campus technology at the Technology Services help desk. Our employees enjoy full benefits package including health, dental and vision insurance; retirement, generous paid time off, use of University facilities, on-going educational opportunities and much more.

ESSENTIAL DUTIES
  • Provide technical support for campus technology at the help desk.
  • Resolve and route help desk tickets, provide resolution to end users, provide training and documentation of standard technology uses and issues.
  • Support the scheduling, distribution and inventory of technology items to clients.
  • Support the operation of campus telephone switchboards.
  • Assist in deployment of campus technology updates.
  • Update all technology knowledge base articles, training and procedures manuals.
  • Perform other duties of a similar nature or level.

Knowledge, Skills and Abilities:
  • Hardware and software troubleshooting Mac, Windows, presentation technology, network and telephone services
  • Customer service and training experience
  • Analytical and problem-solving
  • Organizational and multi-tasking skills
  • Technical writing
  • Communication, interpersonal skills as applied to interaction with coworkers, administration, student and the general public
Required Qualifications
  • Bachelor’s degree in computer related field
  • Or equivalent combination of education and experience sufficient to successfully perform the essential duties.
Preferred Qualifications
Certificates and training in hardware and software troubleshooting.
Physical Demands
  • Sedentary Work
  • Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
FLSA Non-Exempt
Additional Demands
Valid Drivers License
After hours or weekend work may be required occasionally.
Hours of Work
M-F 8-4:30pm
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