Technical Service Specialist – Commercial Equipment

Hillyard, Inc. is currently seeking a Technical Service Specialist to join our Technical Service team in St. Joseph, MO.

Are you the person others turn to when they can't solve a difficult equipment problem? Do you enjoy troubleshooting, sharing your technical knowledge, and helping customers and technicians succeed?

This is an excellent opportunity for someone with strong mechanical and electrical troubleshooting skills who enjoys combining hands-on technical expertise with customer support and training. As a Technical Service Specialist, you'll serve as a trusted technical resource, helping resolve complex equipment issues while supporting field technicians, distributors, customers, and our sales team.

If you enjoy solving problems, working with commercial equipment, and making a difference through your technical expertise, we'd love to hear from you.

What You'll Do

• Diagnose and troubleshoot commercial floor cleaning and maintenance equipment.
• Provide technical support to customers, distributors, field technicians, and internal teams.
• Perform advanced troubleshooting involving mechanical, electrical, and electronic systems.
• Interpret electrical schematics, wiring diagrams, and parts documentation to identify and resolve equipment issues.
• Analyze equipment performance and identify trends to recommend corrective actions and product improvements.
• Manage warranty claims and maintain accurate warranty documentation.
• Assist in developing and delivering technical training for technicians, sales teams, distributors, and customers.
• Support product launches, sales meetings, trade shows, and customer training events as needed.
• Partner with engineering, service, and product teams to continuously improve equipment performance and customer satisfaction.

What We're Looking For

• High School Diploma, GED, or equivalent required.
• Two or more years of experience repairing, servicing, or troubleshooting commercial, industrial, or mechanical equipment.
• Strong mechanical, electrical, and diagnostic troubleshooting skills.
• Ability to read and interpret electrical schematics, wiring diagrams, and parts manuals.
• Excellent communication skills with the ability to explain technical concepts to a variety of audiences.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Intermediate computer skills, including Microsoft Office and database applications.
• Willingness to travel and work flexible hours as business needs require.

Experience That Transfers Well

We encourage candidates with experience in the following industries to apply:

• Commercial equipment repair
• Industrial maintenance
• Manufacturing maintenance
• Field service
• Automotive or diesel mechanics
• HVAC
• Electro-mechanical equipment
• Technical support
• Military mechanical or technical experience

Why This Opportunity Stands Out

• Opportunity to become the technical expert for industry-leading equipment.
• Blend of hands-on troubleshooting, customer support, and technical training.
• Variety of work with opportunities to travel and support customers across multiple locations.
• Stable, family-owned company with over 100 years of success.
• Ongoing professional development and technical training.

Why Hillyard?

Since 1907, Hillyard has been helping customers create clean, safe, and healthy environments through innovative products, equipment, and service solutions. We invest in our people and provide opportunities for technical professionals to grow their expertise while making a meaningful impact on our customers and our business.

What's in It for You?

• Monday–Friday day shift schedule
• Competitive salary and bonus program
• Paid holidays
• Paid time off programs
• Industry-leading 401(k) and profit-sharing program
• Excellent medical, dental, and vision benefits
• Opportunities for professional growth and technical development

Getting Started

At Hillyard, we value technical expertise, continuous learning, and exceptional customer service. If you're looking for a career where your troubleshooting skills, mechanical knowledge, and passion for helping others can make a real impact, apply today and join the Hillyard Technical Service team.