The IT Monitoring Analyst evaluates and analyzes networks, infrastructure, servers, applications, and services to ensure they are performing optimally using various monitoring and testing tools with the goal of ensuring the effective and efficient operation of the systems or processes. They play a proactive role in collaborating with the IT department and the bridge the technology gap with the business to monitor system performance and reliability, test updates, identify potential issues and defects, troubleshoot and resolve problems, and maintain overall integrity of systems.

Essential Functions And Responsibilities:

Design, write and execute various types of test cases such as technical, functional, regression, and customer scenario testing.
Collaborate to identify and implement improvements and ensure uptime and reliability.
Identify potential issues and implement preventative measures.
Continuously evaluate and improve processes to improve overall customer experience.
Review and analyze results and data to troubleshoot problems, identify trends, and optimize performance.
Participate in incident response and resolution activities as needed.
Maintaining up-to-date knowledge of industry trends and emerging technologies

Qualifications Include:

3 to 5 years relevant experience.
Strong analytical skills to review and interpret data effectively and to assess and understand complex system issues.
Technical proficiency to work with various tools and software to operate in an environment using Microsoft Azure, SQL, SAP S/4 HANA Public, SAP BTP.
Effective communication skills to report and explain findings to both technical and non-technical stakeholders.
Problem-solving abilities to troubleshoot and assist in the resolution of issues identified.
Understanding of IT protocols, operations, performance standards, development practices, APIs, and cloud solutions.
Experience troubleshooting and resolving system integration issues.
Discernment when to escalate or implement certain levels of risk mitigation.
Attention to detail for identifying any irregularities or issues in data or processes.
Experience with role-based access control methods, data integration concepts and ETL (Extract, Transform, Load) process and SQL databases.
Experience working under pressure in a fast-paced environment, managing multiple tasks simultaneously while maintaining accuracy and efficiency.

Hillyard, an incredible family-owned enterprise with a rich history dating back to its inception in 1907, invites you to join our dynamic journey! Our relentless dedication to fostering clean, safe, and healthy environments has propelled us to expand our footprint in your area.

What’s in it for You:

Monday-Friday day shift schedule
Competitive salary and bonus program
Paid holidays
Paid time off programs
Industry leading 401(K) and profit-sharing program
Excellent medical, vision, dental

Getting Started

At Hillyard, we treasure our Team Members as the cornerstone of our success, and our commitment to their growth is unwavering. If you're eager to embark on a fulfilling career with a thriving, stable company, don't hesitate – seize this opportunity and apply today! Your journey to greatness begins here!

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Hillyard is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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3003 Frederick Avenue, Ste. A
St. Joseph, MO 64506
(816) 232-4461 / (800) 748-7856
arthur@saintjoseph.com