| Position Title: Utility Billing Technician
Department: Finance Department
Division: Utility Billing Services
Salary: $38,987.00yr/$19.74375Hr
Closing Date: Until Filled
Job Summary/Scope
Acts as a primary staff resource for billing sewer user fees and other miscellaneous revenues, assisting with collection letters and sewer termination notices, and for processing and mailing weekly City sewer utility billings. Performs adjustments to customer sewer billings, if necessary, within guidelines provided. Provides customer assistance to sewer utility customers. Provides general clerical support for Administrative Services Department. No supervisory or budgetary responsibilities.
Essential Duties and Responsibilities - Verifies and Combines information uploaded from Missouri American Water files and PERFORMS billings for sewer user fees and miscellaneous revenues.
- Assists in the processing and updating of sewer accounts and consumption and corrects non-certified mailing addresses for weekly billings.
- Assists with regard to requesting Sewer Maintenance staff conduct dye tests to verify sewer services.
- Assists with regard to requesting contact of contracted collection agency to report account payments and/or adjustments to bad debt as needed.
- Serves as a contact for Country Club Village customers, an outside entity we contractually bill sewer user fees for monthly.
- Provides South St Joseph Sewer District with monthly water usage report for their customers.
- Adjusts sewer subsidiary records and systems within the internal control guidelines adopted by Public Works and Administrative Services.
- Research and Updates name and address changes and landlord/tenant relationships on utility billing and accounts receivable subsystems.
- Assists with regard to mailing of collection letters and sewer termination notices.
- Assists with regard to notifying Missouri American Water to release and/or reconnect accounts for sewer services.
- Serves as a contact for customers, in person, online and over the phone with questions regarding rates, sewer billing data, monthly statements, termination notices, collection letters, eligibility of payment plans and requirements, autopay, etc., as authorized by the City Code of Ordinances, City Charter and State Statute and within the guidelines of the Fair Debt Collection Act.
- Investigates and resolves billing and payment differences for customer if needed and provides explanation to customer of account history.
- Provides various account history information, generation of payment plans, assistance with online accounts and establishing autopay as requested by utility customers.
- Prepares month end billing report for the Associate Director and other Administrative Services staff. GENERATES and distributes a yearly billing schedule to the department.
- Serves as a contact for Customer Service inquiries regarding sewer user fees, payments, bad debt accounts, etc., and PROVIDES general information as requested to other City staff.
- Assists with regard to reviewing exception reports and updates lot and meter information if needed and verifying consumption for duplicate meter readings.
- Reviews sewer account credits for refunds and/or transfers of credits to new accounts.
- Reviews sewer account deposits and requests transfer of balances outstanding to new accounts.
- Performs the folding and the stuffing of billing statements, maintaining accuracy of zip codes to achieve the lowest bulk mail pricing. affixes postage to the mailing. prepares the trays and the postage statement for the US Postal Service for weekly mailings. delivers the completed weekly bulk mailings to the Main Post Office.
- Assists Customer Service/Utility Billing Manager and Associate Director with duties upon request including bidding of utility billing envelopes and statement paper, data entry, filing, and general customer assistance requests.
Other Duties and Responsibilities
Performs all other related duties as assigned.
Employee Behavior and Conduct
City employees shall conduct themselves in a professional manner and shall exhibit and extend such professional conduct appropriate for the circumstances to those with whom they come into contact both internally and externally during the performance of their duties. Examples of professional conduct include, but are not limited to, being communicative, informative, fair, honest and respectful.
Required Knowledge, Skills and Abilities - Knowledge of general office procedures and practices.
- Ability to operate standard office equipment including computer, 10-key calculator, fax
- and printer.
- Ability to make basic mathematical computations in calculating bills and in balancing.
- Ability to read and understand verbal and written instructions.
- Skills in data entry and customer service.
- One to three years prior experience in billings, accounting or related field required.
- Ability to perform tasks with minimal supervision.
Material and Equipment Directly Used
Daily use of equipment such as computer, printer, 10-key, cash register and other standard office equipment. Experience with Microsoft Office products. There may be times when a personal vehicle may be required.
Working Environment/Physical Requirements
This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel, reaching with hands and arms and repetitive motions and occasionally requires stooping, kneeling, crouching or crawling, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating machines and observing general surroundings and activities; work occasionally requires working near moving mechanical parts; work is generally in a moderately noisy location (e.g. business office, light traffic).
Education
Associates Degree desired. High school diploma required. Prior experience in utility billing preferred. All applicants must pass a drug screening and criminal background check prior to employment. Any job offer made by the City is contingent upon the applicant passing the drug screening and background check.
AN EQUAL OPPORTUNITY EMPLOYER
The City is a governmental entity subject to Section 504 of the Rehabilitation Act of 1973,
which requires that otherwise qualified handicapped individuals be protected from discrimination.
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