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Why Join Altec?

Altec specializes in the design, manufacture, sale, and servicing of aerial devices, digger derricks, cranes, and specialty equipment, supporting customers in over 100 countries throughout the world. Altec is an innovative, financially sound company that is leading the industry and setting the standard of excellence.

Join the thousands who have made Altec their career decision.

Building on over 90 years of growth …

There’s never been a better time to join us!

Our auction subsidiary, JJ Kane, currently has an opening for a Customer Solutions Manager – West Cost working from our offices in one of the following locations, Dixon or Riverside, CA St. Joe, MO or Phoenix, AZ. The Customer Solutions Manager is a role responsible for managing a team that handles customer relationships and driving the highest level of satisfaction. This position requires a combination of exceptional leadership skills, deep understanding of customer needs, and the ability to collaborate across departments to deliver solutions that align with both cCuustomer goals and the company's objectives.

JJ Kane auctions all types of used equipment including: bucket trucks, digger derricks, construction equipment, back hoes, skid steers, mini excavators, tractor crawlers, dozers, fleet cars and more! We encourage you to check out our company websites to explore our company's strong history. Please go to www.altec.com, and www.jjkane.com to learn more.

Key Responsibilities

Strategic Relationship Management:

• • Build and maintain strong, long-lasting relationships with key customers.
  • Understand the customer's business objectives and align company solutions to address their needs effectively.

Customer Experience Enhancement:

• • Collaborate with other departments to gather customer feedback and insights and use this information to enhance service offerings and processes.
  • Identify areas of improvement in the customer journey and implement strategies to enhance the overall customer experience.

Strategic Solutions Delivery:

• • Collaborate with customers to identify opportunities for value-added services and solutions.
  • Develop and present customized proposals, addressing customer pain points and delivering strategic recommendations.

Performance Measurement:

• • Define and track key performance indicators (KPIs) related to customer satisfaction, retention, and growth.
  • Analyze customer feedback and data to identify trends and areas for improvement.

Team Collaboration:

• • Work closely with sales, product development, and operations teams to ensure customer needs are met and exceeded.
  • Provide insights to inform product enhancements and feature development based on customer feedback.

Business Development:

• • Collaborate with sales teams to identify opportunities for upselling, cross-selling, and expanding customer relationships.
  • Participate in sales meetings and contribute to the development of sales strategies.

Education, Experience and Skills Required:

• Bachelor's degree required; Master’s degree preferred.
• Minimum 7 to 10 years' experience with at least five years of management experience.
• Demonstrated competency in the understanding of customer requirements; fosters a work environment where associates work together to efficiently produce quality products in a manner consistent with corporate policies and procedures. Excellent communication, coaching, mentoring, relationship, management, and organization skills required.
• Strong analytical and computer skills

Why join Altec?

• Work-life balance
• Consistent work schedule/standard hours
• Flexibility
• Values-based culture
• Stability of a 90+ year old company
• Challenging, rewarding work environment
• Promotional opportunities

Benefits

Among our core values is a focus on family and financial stability, and we believe it is important to provide associates with a competitive benefits package. Highlights of Altec’s benefits package are listed below.

Learn more by visiting Compensation & Benefits – Altec Inc

• Medical, Dental, and Vision Health Care Plans
• Retirement Savings Plan – Traditional 401(k) or Roth 401(k)
• Tuition Reimbursement Program
• Company Holidays, Paid Vacation, and Vacation Purchase
• Company Wellness Programs (Physical, Social, Emotional, Spiritual, Financial)
• Personal and Professional Learning/Development Opportunities
• Plus more!

Altec’s values-based culture provides opportunities for associates to have a fulfilling professional career while maintaining a work-life balance and consistent work schedule.

Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.